PLEASE READ THIS TERMS OF SERVICE CAREFULLY BEFORE REGISTERING FOR GOMANILAHOST LLC SERVICES. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE GOMANILAHOST LLC SERVICES. SUBMISSION TO ANY ONLINE FORM VIA GOMANILAHOST LLC WEBSITE AND YOUR USE OF GOMANILAHOST LLC SERVICES INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ FULLY AND ACCEPTED THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND AS SET FORTH HEREIN. ALL CLIENTS OF GOMANILAHOST LLC ARE SUBJECT TO THE FOLLOWING TERMS OF SERVICE.

GoManilaHost.Net is also referred as "we" and anyone who uses GoManilaHost.Net's services is also referred as "you". We reserve full rights to change these terms at any time with or without notice and it is your responsibility to keep track of the changes. However, we will notify you via email if we do make any major changes most of the times. You can review our Privacy Policy at https://www.gomanilahost.net/privacy-policy, Acceptable Usage Policy and Transparency Policy at https://www.gomanilahost.net/aup-transparency-policy. By accepting the terms of services mentioned below, you also accept our Privacy Policy, Acceptable Usage Policy and Transparency Policy.

All services provided by GoManilaHost.Net may only be used for lawful purposes. The laws of the United States of America and the Philippines apply.

Account Setup

We setup your account after we have received your payment and we/our payment partner(s) have screened the order(s) in case of fraud. In most cases we do provide instant provisioning of service(s) but that is provided as a courtesy and we deserve rights to manually process orders if necessary. It is your responsibility to provide us with accurate and valid account information that includes your name, address and phone number. It is also your responsibility to keep them updated if something changes. We deserve rights to terminate or suspend your services if we find invalid or incorrect account information. In high risk transactions, we might require you to send us scans of Credit Cards or other necessary information before we can setup the service(s). Domain Registrations are usually instant, but it might take some time for it to get processed in some cases.

Email On File

You are responsible for providing us with a valid and reachable email address on file so that we can contact you when necessary. We may contact you if we get report of abuse, to notify you about server maintainence and downtimes or for anything else if necessary. It is your responsibility to keep track of your spam filters and we will not be liable for anything if you are unable to receive the emails we send because of any reasons that includes your spam filter. We reserve rights to terminate or suspend your services if we do not hear back from you in a certain period of time in extreme cases.

Account Ownership

The owner of the payment method that we store on file that was used to pay for the service will be the owner of the account

Transfers

We will try our best to get your transfers (domain or website) done as fast as possible. However, transfers are provided as a courtesy service and we cannot make any guarantees regarding the availability, possibility, or time required to complete a transfer. Each domain registrar and/or hosting company is configured differently so we may not be able to transfer services at all in some cases. It is your responsibility to make sure that you provide us with all the information needed for us to complete the transfer.

Third Party Services

All the transactions with third party are solely between you and the third party and we are liable for anything that happens on the third party’s side. We will try our best to resolve issues as much as we can, but we cannot provide any guarantee or warranty with anything related to third party.

Content

You agree to follow our acceptable usage policy located at https://www.gomanilahost.net/aup-transparency-policy, We reserve rights to terminate or suspend services or take legal actions if we find you not following it.

Backups and Data Loss

You use our services at your sole risk. We do not provide any warranty of your data, however as a courtesy service, we provide daily or weekly backups through an off-site backup on our Web Hosting service only and not to VPS Hosting service or related services. You may use our backup service as the only backup method, but you are responsible for making backups of your data. We are not liable for any data loss caused by your or our fault.

Billings and Payments

We accept Paypal, UnionBank of the Philippines, Landbank of the Philippines, Cebuana Lhuillier, M.Lhuillier, Palawan Pawnshop, LBC and PayMaya as payment methods. Full payment is required before any hosting service is rendered. We reserve rights to charge extra fees 7% of the amount of non-payment invoice after the due date. We also reserve rights to suspend your services if you did not pay within 1 day after due date, terminate your services if you did not pay within 3 days after suspended or take legal action if you fail to pay the invoice(s) after the due date. You agree to provide us with payment for the services that you receive from us. You agree to pay for all the services that you use until you give us a cancellation notice. It is your responsibility to keep your payment information up to date and pay your invoices in time. We will try our best to work with your on any problems that might arise because of the payment processors, but we do reserve rights to take actions in those cases as well.

NOTE: When your service is terminated, all files and data will be deleted.

Disputes / Chargebacks

You may not perform disputes or charge back on any payments you have sent to GoManilaHost.Net. Otherwise, your service will be immediately suspended or terminated without notice and your refund will be void. If you have any problems regarding payments, please contact us and we’ll be glad to help you.

Cancellations and Refunds

Cancellations must be done in via the cancellation form provided in the client area. To get to this area, please follow these directions: Client Area > My Hosting Packages > View Details > Request Cancellation. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you that your account has been canceled. At this time, your account with us has been canceled. If you do not hear back from us or receive an e-mail confirming this cancellation, please contact us immediately.

We do not provide any refunds on Domain Registrations, SSL Certificates, IP Addresses, VPS Hosting, Dedicated Server, Ragnarok Hosting, Gepard Shield Protection, Setup Fee or any other add-ons/services except for the Web Hosting services are We do provide 30 days money back guarantee without any questions and where we will refund the partial refund for the remainder of your payment term if you wish to cancel your services. If your hosting plan came with any of the above-mentioned addon’s while purchasing, the price of those services would be deducted while providing the refund, and in some circumstances can be refunded as an account credit.
We reserve rights to cancel, suspend or terminate your services anytime with or without prior notice.

NOTE: Refund requests after the allotted time stated above will not be refunded.

A.) Quarterly, Semi-Annually, and Annually payment plans
Quarterly, Semi-Annually and Annually Payment plans are only refundable on or before the 45th day of service. Quarterly, Semi-Annually and Annually Payment plans are NOT refundable after the 45th day of service. When paying through PayPal, refunds will only contain the amount received to us after PayPal fees are deducted from the payment.

B.) Account Credit Balance/GoManilaHost LLC Credit
GoManilaHost LLC Credit also known as Account Credit Balance is not, and will not be refunded under any circumstances. Please take full responsibility when adding credit to your account. Please also realize that the amount added to your account will be the amount GoManilaHost LLC receives after PayPal fees have been deducted.

C.) Violations of the Terms of Service will waive/void the refund policy.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Uptime Guarantee

The default 99.9% uptime guarantee will apply to GoManilaHost.Net services. We reserve rights to approve or not approve credits. We are not liable for any losses or problems caused due to downtimes or usage of our services. Third party monitoring services may not be used to justify the downtime because of numerous factors.

Support

We reserve full rights to not provide support if necessary. We do not guarantee that our support staff will be able to fix the issue or help you accomplish some task, but we will try our best. We reserve rights to cancel this service anytime. It is your responsibility to provide us with all the necessary information that our support staff might need in order to resolve your issue or help you with anything. We reserve rights to not provide any support if you are not able to provide us with necessary information that we will need.

Price Change

We reserve full rights to change prices for any of our services or products. It is your responsibility to keep track of changes, however we will try our best to keep you updated on our changes.

Coupons and Special Promotions

If you have used coupons or special promotions to use any of our services, we reserve full rights to take action if any coupon abuse is found.

Account Credit

You may add extra account credit on your account so that you can pay your invoices without using any external payment processors. Account credit is non-refundable but you can use it to purchase new services from us.

Addons

Your service may come with complimentary addons without any extra costs. Free addons are provided as courtesy service and we reserve rights to cancel/discontinue them anytime. All free ad credits from third parties come with their own restrictions and terms, and it is your responsibility to follow those restrictions and terms.

Disclosure to Law Enforcement

GoManilaHost.Net may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

Employee Abuse

We will not tolerate any employee abuse, whether that is verbally over the phone, or by any other means like email, support tickets, live support or any other method. We will take strict actions against employee abuse, and we might even terminate, suspend, restrict access or take legal action against anyone involved in employee abuse.

Dedicated Server Bandwidth Usage

Once the client’s dedicated server has 20% of its bandwidth allocation left, we will email them. Once the dedicated server reaches 100% usage of its allocated bandwidth, we will suspend the network port and contact the client again to work out a bandwidth upgrade.

Ragnarok Hosting

a.) A new client can only avail FREE Setup/Installation of (Emulator/SVN, Game Client, Website/FluxCP, Patcher) for one time. You will be extra charge fees if you request to reinstall and including the request to change the name of a server in Emulator/GameClient/FluxCP/Subdomain/Patcher, the request to create or change the Emulator/GameClient/FluxCP/Subdomain/Patcher and the request a new hexed/diffed client Exe.
b.) We do not recommend to use this service for those who have no experience in running a Ragnarok server, and our Ragnarok hosting services are self-managed (meaning we only provide support for server connection, hardware, and bandwidth).
c.) The users are must be responsible and accountable for their server backups, movement of NPC’s, item database changes, script changes, source changes, Website/FluxCP changes, game client changes, patcher changes and to any custom modifications that related to our Ragnarok hosting package.
d.) GoManilaHost LLC provides the RO services above mentioned that needed to set up on your server, but we do not have the rights to any software. The Copyright of Ragnarok Online is still going to Gravity.
e.) We do not guarantee any Emulator/SVN stability due to the still ongoing developing releases.

Gepard Shield GameGuard

a). No refund once the payment is made.
b). Ownership of Gepard GameShield Anti-Cheat is not transferable or it is a personal license, you can’t resell license or change owner.
c). Lifetime Payment will only need to pay ONCE, as long the hosting service continues.
d). Setup time will take 48 hours or less and If you will change EXE version in the future, it will cost ₱750 PHP or $15 USD one-time pay.
e). A new client can only avail FREE Setup/Installation of Gepard Shield for one time only. You will be charge extra fees if you request the reinstallation.
f). Gepard Shield GameGuard, which here refers to the piece of software, belongs to Functor(Owner).

Changes to these Terms Of Service

GoManilaHost.Net reserves the right to revise its policies at any time without notice.

If you have any questions about this Terms of Service, please Contact Us.

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